Hands and Eyes Support

Overview

In the realm of IT, there are moments when a physical presence is needed to diagnose, troubleshoot, or perform tasks at a remote location. Enter Hands and Eyes Support from Heunets, a critical service in our Talent Solutions suite. With a network of skilled technicians, we provide the extra set of hands and eyes needed to manage your IT infrastructure effectively, no matter where it is located.

Use Cases

Remote Troubleshooting

When technical issues arise at a remote site, our technicians can provide real-time assistance, guiding on-site personnel to diagnose and resolve the problem promptly.

Hardware Installations:

Need hardware installed at a distant location? We’ve got you covered. Our
technicians ensure that installations are done correctly the first time.

Equipment Audits:

Regular audits and inventory checks can be challenging for remote sites. Our technicians can perform these tasks efficiently, helping you maintain an accurate record of your IT assets.

Site Surveys

Prior to a major IT deployment or expansion, a site survey is essential. Our team can assess the site and provide valuable insights to inform your decisions.

Key Features

Global Reach

Our network of technicians spans the globe, ensuring that we can provide support wherever your IT assets are located.

Responsive Support

When you need immediate assistance, our Hands and Eyes Support technicians are just a call away, ready to act swiftly.

Comprehensive Service

From troubleshooting to hardware installations and site assessments, we offer a range of services to meet your needs.

Detailed Reporting

Receive detailed reports and documentation for every service performed, enhancing transparency.

Business Benefits

Minimized Downtime

Rapid issue resolution means less downtime and improved business continuity.

Cost-Efficiency

Cut the need for permanent on-site staff at remote locations, reducing overhead costs.

Accurate Asset Tracking

Our meticulous audits and site surveys ensure accurate asset tracking and compliance.

Scalable Support

Scale up or down as needed, ensuring you pay only for the services you require.

FAQs

1. What are Field Technicians, and how can they support my business?

Field Technicians are skilled professionals who specialize in on-site support for IT issues. They can assist in resolving hardware and software problems, ensuring your operations run smoothly.

02. When should I consider hiring Field Technicians for my business?

You should consider hiring Field Technicians when you need on-site IT support for troubleshooting, repairs, or installations. They are valuable when you have critical issues that require immediate attention.

03. How can Workforce Augmentation enhance my IT team's capabilities?

Workforce Augmentation involves adding specialized IT professionals to your team temporarily. It can enhance your IT team's expertise, help manage workload peaks, and provide specialized skills for specific projects.

04. What is Hands and Eyes Support, and how does it work?

Hands and Eyes Support is a service that provides on-site assistance for remote IT troubleshooting. It
involves a technician physically present at the location to perform tasks as directed by remote IT experts.

05. How can IT Project Resources benefit my business's project management efforts?

IT Project Resources are experienced professionals dedicated to managing and executing IT projects.
They can ensure that your projects are completed on time, within budget, and meet your objectives.

06. Are Field Technicians available for emergency on-site support?

Yes, Field Technicians are available for emergency on-site support. They are ready to respond quickly
to critical IT issues to minimize downtime and ensure business continuity.

07. How can I request Field Technicians for my business?

To request Field Technicians for your business, please contact our Talent Solutions team. They will
assess your needs and promptly arrange for the deployment of Field Technicians to your location.